Policy

Return and Refund Policy

We value your satisfaction and want to ensure a positive shopping experience with Cellutrak. This Return and Refund Policy outlines the terms and conditions for returning and refunding a product purchased through our Cellutrak website in North America. We understand that circumstances may arise where you need to return a product or request a refund, and we are here to assist you through this process.

Eligibility for Returns

We strive to provide you with a high quality products that meet your expectations. If you are not completely satisfied with your purchase you may be eligible to return the product and request a refund. To be eligible for return, the following conditions must be met:

• Timely Request – you must initiate the return process within 7 days from the date of purchase.
• Proof of purchase – you must provide a valid proof of purchase, such as an order confirmation receipt, showing that the product was purchased from the website.
• Product condition – The product must be unused, undamaged, and in its original packaging, with all tags, labels, and accessories intact.

Please note we reserve the right to reject return requests that do not meet the eligibility criteria mentioned above. It is important to review the specific return instructions and requirements provided with your purchase or contact our customer support team for further guidance.

Types of Returns

Defective or Damaged products: If you receive a defective or damaged product, please contact our customer support within 7 days to initiate a return or refund replacement.

Return and Refund Process

Please note the following guidelines regarding return shipping and costs. Please ensure that your RMA# is visible on the packaging. You are responsible for covering the return shipping costs, unless the return is due to a defective or damaged items. Please use a reliable courier service or follow the instructions provided by customer support team when shipping the returned item.

Ensure that the product is securely packaged in its original packaging, including all accessories and documentation. Generally, the original shipping costs incurred during the purchase will not be refunded unless specified otherwise in our refund policy.

We’ll inspect the returned item to ensure it meets our eligibility criteria for returns. Eligible refunds will be processed within 30 business days.

Contact Information

Please contact us at support@cellutrak.ca or 1-888-901-8725 ext 282 for further information and to receive an RMA #.